Life Cycle Management | Advanced Intralogistics

Maximize Uptime and
Performance with End-to-End
Lifecycle Management

Expert Support, Parts Management,
Training, and Field services

Lifecycle management is essential to ensuring your warehouse automation systems deliver consistent value and performance. As your automation evolves, success hinges on the integration of expert services-from parts planning and technical support to field service, resident maintenance, and training.

Our comprehensive approach includes 24/7 expert troubleshooting via one dedicated number, backed by OEM partners, along with tailored programs for spare parts, warranty service, preventative maintenance, and break/fix support. Whether you need temporary or permanent on-site technicians, in-depth process audits, or hands-on operator training, we deliver the expertise to help you move from ideation to adoption-and through continuous optimization.

Tailored Service Tiers

Partnered with Your Team, Delivered Your Way

No two operations are the same-so we offer flexible service tiers designed to meet your specific needs. Whether you’re just getting started with automation or scaling an established system, our service model adapts to support your people, processes, and performance goals.

Tier 1

Core Support

Foundational coverage to keep your automation running smoothly.

Our CORE SUPPORT tier is designed to establish a solid baseline for operational reliability and performance. We work as an extension of your team, providing essential support services that ensure your system continues to run efficiently and effectively.

Parts Management

Integrated into your supply chain with defined service level agreements (SLAs) to ensure critical components are where you need them, when you need them.

Field Support

Experienced, site-savvy technicians deliver service based on SLA response times, familiar with your systems and operational context.

Technical Support

Business hours troubleshooting with a clear escalation path to resolve issues quickly and minimize disruption.

Training

Foundational programs to build technical proficiency among your maintenance and operations staff-empowering your team to handle routine issues confidently.

Stay tuned for Tiers 2 and 3, offering expanded capabilities, proactive services, and embedded expertise to elevate your automation performance even further.

Tier 2 - "With You"

Enhanced Support

Proactive partnership to elevate performance and reliability.

ENHANCED SUPPORT builds on the strong foundation of Tier 1, expanding your service coverage with deeper expertise, faster response, and forward-looking guidance. This tier is ideal for operations that demand high availability, proactive maintenance, and a trusted partner to help steer their automation strategy.

Includes everything in CORE SUPPORT, plus:

Assessments

In-depth audits of equipment condition, maintenance practices, and operational performance to uncover improvement opportunities.

Field Support

Enhanced SLAs and regular scheduled preventative maintenance visits to keep systems running at peak performance.

Technical Support

24/7 expert coverage with root cause analysis for critical issues —ensuring faster resolution and long-term reliability.

Process Consulting

Guidance across the full automation lifecycle—from design and integration to optimization and expansion—
ensuring your automation evolves with your business.

Tier 2 means we’re more than a support provider—we’re your automation partner. Working alongside your team, we help you stay ahead of challenges and continuously drive improvement.

Tier 3 – For You

Comprehensive Support

Total service ownership—your automation, fully supported.

COMPREHENSIVE SUPPORT is our highest level of engagement, designed for operations that require seamless, end-to-end service integration. We take full responsibility for the care, performance, and continuous improvement of your warehouse automation— so you can stay focused on your core business.

Includes everything in CORE and ENHANCED SUPPORT, plus:

Parts Management

We take full ownership of spare parts—including on-site stock management—to maximize uptime and eliminate sourcing delays.

Resident Maintenance

Our technicians become part of your team, embedded on – site to perform preventative maintenance, repairs, and day-to-day system support with unmatched familiarity.

Process Consulting

Business hours troubleshooting with a clear escalation path to resolve issues quickly and minimize disruption.

Tier 3 means we don’t just work with you-we work for you. From staffing and parts to process leadership, we’re your full-service automation partner, ensuring reliability, responsiveness, and results at every level.

Ready to Take Control of Your Warehouse?

Don’t settle for inefficiency. Let’s turn your warehouse into a high-performance, high-ROI operation—together.

Contact Us

Maximize Uptime and
Performance with End-to-End
Lifecycle Management

Expert Support, Parts Management,
Training, and Field services